Frequently Asked Questions
Everything you need to know about your Dutch shopping experience.
What is the standard shipping timeframe?
We offer express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our Returns Portal to start the process.
What payment methods do you accept?
Dutch accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Dutch is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chains that ensure fair labor practices and reduced environmental impact.
Can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.